We want you to be completely satisfied with your purchase, which is why we offer free returns* within 30 days of receiving your order. If something is not right, please follow the instructions below to make a return.
1. Please contact us to initiate a return. Be sure to include your order number in the subject line.
2. Our support team will contact you with details for return.
3. Simply re-package the item, attach the label, and drop the package off at your nearest location (or wait for collection from courier at your location).
4. You're done!
Please Note: Your refund will be credited back to the original method of payment, and will be issued 3-4 business days after receipt of return. Refunds do not include any shipping costs paid on your original order (if applicable). We require that the items you return are unused and remain in the same condition as when you received them. If we find the products are returned with wear and tear, crash damage or any signs of use, we reserve the right to refuse the refund and you may be required to pay an additional shipping charge to receive the goods back. This return policy applies to all EU Countries (and UK). For international returns, please get in touch with us to discuss possibilities.
We offer a one-year standard warranty on all Carbon2race products, covering any manufacturer defects, such as fading and clear coat failure. However, damage due to installation error or natural elements is not covered. Should the item be deemed warrantable, the customer must ship it back to our warehouse. We highly recommend professional installation. If you have any further questions, please feel free to email us at firstname.lastname@example.org.
jimel a. (verified owner) –
Anonymous (verified owner) –
The bike is still in the factory so it hasn’t been fitted yet.
I think the product is of high quality.
Frank Alessio (verified owner) –